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December 01, 2006
Various Communication Thoughts
A colleague hates the registers, and prefers unloading trucks. He said to me, "I hate the idea of servitude, being treated like a servant, like the customers are better than I am. I'd rather work with a truck crew, all of us working together to get the task done."
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Are they carts? buggies? or what? In Hawaii, they were called wagons. A Massachusetts customer told me they call them carriages up there. I call them carts and refuse to call them buggies.
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I offered a Department Store Credit card to a customer. She responded (with her head down in her cart retrieving the last of her merchandise), "I done got one." I thought she said 'I don't got one,' so I started in on my high-pressure sales...she turned around in a snit and said, "I said, I done got one!"
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So many people get thrown off when they swipe their credit cards through wrong. They get embarrassed. It's not their fault each store has its own kind of swiper. Why can't they make the illustration better?
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I used to get all flustered when my line stacked up and I was working on a price check. Now I don't care...I just do my job and remind myself that I'll get the order done when I do.
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I was told (via The Grapevine) that my cashiering on Black Friday got noticed. I was the most consistently speedy cashier of the six on my side that day. Nice to get noticed.
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If (and that's a big if!) I'm still cashiering next year, and if I'm opening on Black Friday, I'm going to sing the Parade to Post (you know, the song they play just before a horse race...da da da da-da-da da da-da-da da da da daaaa) right before they open the doors and let the Shopping Horde in. It'll get a laugh from my cashier buddies.
Stories from Behind the Counter | By The Newest Worker | 08:49 AM
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