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February 20, 2006
You never realize how often you use your other hand...
...until you peel your non-dominant index finger with your (very sharp, new, nice wedding-gift) kitchen knife.
Yep, it's been that kind of a day. All day long, I mis-typed stuff on the register. I forgot to give people their receipts. I wasn't able to solicit many credits. Some of the stuff that happened wasn't my fault, like when the lady used her The Department Store charge card, and the register instructed me to call Corporate right away...they gave me an approval number, but then the register instructed me to call another branch of Corporate right away. The lady's husband, the primary on the account, had passed away and they needed to confirm her continued existence...this whole process took about 10 minutes of waiting and the lines stacked up so two of the guys in the Shoe department took over registers, but one of them wasn't register-trained, so he kept interrupting me with silly questions like "Which way does the check go?" and "How do I run a credit card?" The lady finally got her The Department Store credit card savings, got her luggage, got her receipt, and the next customer (who waited patiently) was paying with a return credit...which had not been validated in customer service...so the manager who just happened to be there was able to run back to customer service and help the poor customer out. Meanwhile, the other shoe department guy (who knew what he was doing on a register) kept calling for the backup, and I looked to see who the backup person was, and management had not scheduled backup from 2:30 till 3:30 today. The guy needed a void on his register and could only get it from management, kept calling "Backup to Register Bank 2" on the intercom and nobody answered because there was no Backup on duty. None of the other managers knew to listen for that page, either.
My replacement didn't come till 20 minutes after I was supposed to be gone, but with the frenzy at the registers, the running back to customer service for a new return credit, one register having register tape stuck in the printer, the other register being slow as molasses (let's face it, everyone is slow if they haven't been trained!), nobody noticed. My replacement came, I finished my transaction, left the register, but the lines were backed way, way up, so I logged into another register and cleared the line out for Slow Shoe Department Guy.
I finally left, got home, watched Chariots of Fire with The Dude, and decided I wanted mashed potatoes with dinner. While I was dicing the potatoes, I sliced my right index finger, basically peeling it with my (wonderful, sharp new wedding-gift) kitchen knife. The Dude ran to get a bandaid, I ran to the sink, but the rinsing made it hurt worse. I bandaided myself and finished the mashed potatoes, deciding not to head out to Alumni Choir Practice because I'll probably cause a 40-car pileup on Ochs Highway.
I just knocked my kneecap on the corner of my desk while pulling my chair back in, and every time I type a Y, H, N, U, J, M, or 7 or 8, my finger hurts.
Yeah, it's been one of those days. I'm going to bed.
Just Chatter | By The Newest Worker | 10:37 PM
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Comments
You seemed to have recovered nicely by the time I came over. What a day. Wow. Your words definitely communicated the stress! I was tired after reading about the register fiasco. That poor woman whose husband died. And she just wanted luggage. I bet she was trying to go on a fun trip to get her mind off of losing him. And then just buying the luggage had to be a fiasco because he was gone. Wow.
Posted by: Heather at February 22, 2006 08:04 PM